You have been asked to assemble a work group to help solve t…

You have been asked to assemble a work group to help solve the long-standing issue of employee text messaging and personal e-mail use throughout the work day. You have been given 3 days to assemble your work group and 1 week to deliver a proposal highlighting some solutions. Two days into your project, two valuable members of your team begin to argue, and you find that the group is taking sides and losing focus.


The issue of employee text messaging and personal e-mail use during work hours is a long-standing concern that many organizations face. Such distractions can negatively impact employee productivity, increase cybersecurity risks, and create an unprofessional work environment. Assembling a work group to resolve this issue within a short timeframe requires careful selection of team members and effective leadership. However, conflicts within the team can impede progress and hinder the achievement of the desired outcomes. This paper aims to present strategies for forming and managing a work group to effectively address the issue of employee text messaging and personal e-mail use.

Forming the Work Group

When assembling a work group to tackle a complex problem, it is crucial to select individuals with diverse skills and expertise relevant to the issue at hand. In this case, the group should include members who have experience in human resources, information technology, and organizational communication. The combination of these different perspectives will enable a comprehensive understanding of the problem and facilitate the identification of appropriate solutions.

Beyond considering expertise, it is vital to choose team members who possess strong interpersonal skills and have a track record of working effectively in a group setting. This will ensure collaboration and minimize the occurrence of conflicts within the team. Additionally, the group should comprise individuals who have decision-making authority within their respective departments to facilitate the implementation of proposed solutions.

Managing Conflicts within the Work Group

Conflicts are a natural part of group dynamics, and it is not uncommon for disagreements to arise during the problem-solving process. However, when conflicts start to hamper progress and divide the group, it is essential for the team leader to intervene and address the issue promptly. The following strategies can be employed to manage conflicts within the work group effectively:

1. Act as a Mediator:
As the leader of the work group, it is crucial to act as a neutral mediator to understand each side’s perspectives and facilitate a resolution. Encourage open communication among team members, actively listen to their concerns, and promote a respectful and inclusive environment.

2. Foster Collaboration:
Encourage collaboration among team members by emphasizing their common goals and the importance of working together to find a solution. Facilitate brainstorming sessions that promote cooperation and mutual understanding while steering away from a divisive atmosphere.

3. Establish Ground Rules:
Set clear ground rules for the team, outlining appropriate behavior during discussions and problem-solving activities. These ground rules should include guidelines regarding respectful communication, active listening, and constructive feedback.

4. Encourage Compromise and Consensus:
When dealing with conflicts, promote compromise and consensus-building. Encourage team members to seek common ground and find solutions that everyone can agree upon. This will foster a sense of ownership and commitment to the proposed solutions.

Maintaining Focus and Achieving Desired Outcomes

To maintain focus and ensure the work group achieves its desired outcomes within the given time frame, the following strategies can be applied:

1. Define Clear Objectives:
From the outset, establish clear objectives and desired outcomes for the work group. Ensure that each team member understands the purpose of the project and their role within the group.

2. Establish Deadlines and Milestones:
Set realistic deadlines for the completion of different stages of the project and establish milestones to track progress. This will help keep the group on track and provide a sense of urgency and accountability.

3. Prioritize Key Issues:
Identify the key issues that need to be addressed regarding employee text messaging and personal e-mail use. Prioritize these issues based on their significance and potential impact. This will direct the group’s efforts towards the most critical aspects and ensure the timely completion of essential tasks.

4. Leverage Technology and Resources:
Utilize technology and available resources to streamline communication and collaboration among team members. Implement project management tools, virtual communication platforms, and shared document repositories to facilitate efficient information sharing and enhance productivity.